Shipping policy

Your tracking number and order information will be sent to you after processing. Processing times may vary based on your location.

* All Shipping rates processing and delivery times are the same for Free Standard Insured Tracked Shipping. 

PROCESSING TIMES:

  • Please allow at least 2 - 3 Business Days for processing and production time for your order(s) to ship out and tracking to be available.

DELIVERY TIMES (Processing + Shipping Time):

  • (US, UK, CA, AU, Other Countries): 
    • United States: Average delivery time of 5 - 12 Business Days
    • United Kingdom: Average delivery time of 5 - 12 Business Days
    • Canada: Average delivery time of 5 - 12 Business Days
    • Australia: Average delivery time of 5- 12 Business Days 
    • Other Countries: Average delivery time of 5-15 Business Days

    DELAYS:

    • There are circumstances that are out of control (natural disasters, holidays, weather, high order volume, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issues are the responsibility of the shipping company, and sometimes the manufacturing process if we are overwhelmed with many orders to keep up with.

    CAN I CANCEL MY ORDER?

    • Yes. However, cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because orders may be processed and shipped out already. Please note that our shipping information is posted in each product’s description hence all customers should be aware of this before concluding an order.
    • All refunds will be processed within 24-72 hours before the funds reflect to the customer’s bank account.
      • For late or missing refunds, (if applicable) if you haven’t received a refund yet, check your bank account again and contact your credit card/banking company. It may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us either by email at nakedtimeco@gmail.com or through submitting a ticket at our website contact us page.

      I HAVE ENTERED AN INCORRECT ADDRESS

      • If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via our contact us page or email us at nakedtimeco@gmail.com If the address is wrong, in most cases we can correct this within 24 hours of your order creation.
      • If you have entered an incorrect address and your order is already shipped out, we are not responsible. Orders cannot be modified once tracking numbers are updated online. 

      MY ITEM ARRIVED DAMAGED:

      • If you received an item that is damaged or faulty we will happily refund or replace the item once we receive and verify your information. Please contact us within 48 hours after receiving your order and provide the following:
        • Your order number
        • A picture of the damaged product

      TAXES & CUSTOMS DUTIES:

      • We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.